Want to know more about the Piccadilly Theatre? Browse our frequently asked questions to find everything you need to know. Alternatively, head to our Plan Your Visit page to prepare for your theatre trip.

FAQs

What are the box office opening hours?

The Piccadilly Box Office is open from 10:00-19:00, Monday - Saturday. Please note that these times may vary on Bank Holidays and that no advance bookings for future performances can be made in person after 18:00 (and from 13:00 - 14:45 on Thursdays and Saturdays). The theatre, including the Box Office, is currently closed on Sundays.

Can I buy tickets in person from the box office?

Yes you can buy tickets in person from the box office. You’ll find our ticket desk by the main entrance in the ground floor foyer.

How do I contact the box office?

The best way to contact the Box Office is to visit in person at 16 Denman Street, W1D 7DY

Can I take food and drink into the theatre?

We allow food to be taken into the theatre, as long as it’s cold and in a plastic container.

Does the theatre have disabled seating and how do I book access tickets?

The theatre does provide seating for users with access needs. See our Accessibility information to learn more.

How do I contact lost property?

If you have lost an item during your visit to our theatre, please complete the following form with as much relevant information as possible:

We will be in touch as soon as we have some news

Report Lost property

What discounts are available for theatre tickets?

Concessionary tickets are available for selected shows.

Our Local Heroes campaign offers 25% off for specific professions. Read more details here:

Local heroes

When will I receive my tickets for the show?

You'll receive your tickets by email. This is delivered separately to your order confirmation email and is sent to the lead booker.

  • Usually you’ll receive your tickets straight away.
  • Emails can take up to 48 hours to arrive, depending on your email service.
  • For some events, tickets will be issued 48 hours prior to the show. This will be clearly stated in your confirmation email.

Please check your junk/spam mail. If you don't have your eTickets 48 hours before the event, please Submit a Request via the ATG Help Centre and a member of our team will be in touch to help.

You can also access your tickets via the ATG app

If I can't make it to the theatre due to a personal situation can I get my money back?

All tickets purchased are non-refundable. You can protect your tickets by opting into the SecureMyBooking ticket refund program. Read more details about Ticket Protection here:

Ticket Protection

What is the latecomer policy?

For Moulin Rouge! The Musical, latecomers will be admitted at specific points throughout the performance and will generally have to wait no longer than 10 minutes before being able to take their seats.

What's the nearest parking to the theatre?

There are a variety of parking options near the theatre. Visit our Getting Here page for more information.